Resources/Frequently Asked Questions/LiveBall FAQs

The rich text editor isn't working

David Kavalsky
posted this on November 01, 2011 13:05

Do you have a text editor which you can no longer click and edit? The likely cause is malformed HTML which can occur when copying text from a website into your rich text editor. When you copy text from a source outside of LiveBall, you copy bits of HTML code with it. If the code copied into your rich text editor is incomplete or malformed, your text editor will lock up and you will not be able to edit your text. To correct this, it may be easier to re-create your page without the copied text. However, if you would prefer to retain your progress and unlock your editor, you may follow the below steps.

  1. Open the same master page template, without content, in a new window 
  2. In the new template, open the editor that is not available in your malformed template 
  3. View the source of the editor 
  4. Take a screen shot or copy of the "Source of" title of the code's window 
  5. Navigate back to the malformed template 
  6. Make a note of the value after "pgi=" in your browser's address bar (pgi located at the end of the URL) 
  7. Locate and replace "/Editor..." with "/EditSpan.aspx?..." from the screen shot you've taken while maintaining the same "pgi" value from the original, malformed editor 
  8. Press enter to bring up the text editor with the malformed HTML 
  9. Toggle to the "Standard text" editor and remove the HTML from the editor and click save

Your editor should now be restored. Please let us know if you have any further questions as we are always here to help.