Every LiveBall customer is assigned their own dedicated IP address and dedicated SQL Server database. One of the key benefits of LiveBall's “single-tenant” architecture is that there is true privacy separation between each customer that is real, not virtual, and enforced by design.

Every customer is provided with a 256-bit SSL certificate that can be used to access their console over a secure HTTPS channel — this assures that all of your management of your LiveBall service is strongly encrypted, end-to-end. Exports of respondent data can likewise be delivered via secure web form posts or secure FTP.

The LiveBall application was designed and developed by a team of in-house engineers with several decades experience in producing secure, mission-critical, commercial-grade online software. LiveBall has been built and tested according to current best practices to protect against hostile users such as denial of service (DoS) or SQL injection attacks.

The LiveBall server farm is hosted at Rackspace, one of the leading tier-one managed co-location providers. Rackspace is renown for their “triple-strength” security that covers physical security, system security, and operational security.

System security includes the use of only hardened, patched operating systems; automatic system patching to quickly update the servers when new exploits are discovered; a dedicated Cisco firewall; secure VPN services used exclusively by dedicated ion technical staff; data protection with Rackspace’s managed backup service; and protection from distributed denial of service (DDoS) attacks with Rackspace’s multi-provider PrevenTier system.